Help centre and support
Help lives inside the dashboard, not in some forgotten forum: short videos explaining each module and an issue form with proper tracking.
What it does
The help centre gathers short videos organised by topic: getting started, galleries, uploading, selling, composites. They are meant to answer one specific question in a minute, not to be watched end to end.
Next to them is the ticket system: you describe what is happening, pick a priority and follow the status from the same place. When we answer, the whole conversation is right there.
And on every screen of the dashboard there is a floating help button, so you never have to remember where it was.
How it works, step by step
You search the videos
By category. Most of the questions from the first few weeks are already answered there.
You open a ticket
Subject, description and priority. Sent from the dashboard, without leaving for an email client.
You follow the status
Open, in progress or closed. No wondering whether the email reached anyone.
You get the answer
It stays in the same ticket, next to what you asked, so you can come back to it.
Details worth knowing
Support that knows the product
Someone who knows the tool replies, not a form with canned answers.
Videos with no third-party cookies
Videos do not load until you accept: nothing is sent to an external service just because you opened the help page.
Hands-on setup
Getting started is done with you: the first gallery, your branding and the payment gateway.
Ticket priority
Marking an issue as high priority does what it says: it gets seen before a general question.
Who it is for
Mostly for the first few weeks, which is when it gets decided whether a tool stays or gets dropped. After that, the place to go when something does not work out the way you expected.
Frequently asked questions
Yes. There is no paid support tier and no faster answers for buying a bigger plan.
Tickets are handled on working days and issues marked high priority go first. If something is stopping you selling or delivering, say so in the subject.
Yes, we do the setup with you: we create the first gallery, get your branding ready and test the sales circuit end to end.
Ready to take
your galleries to the next level?
Tell us what you do and we'll show you how FotoHook fits your business.